SUMMARY

Taylor and Kelly tackle one of the biggest gaps in how small businesses buy marketing: the difference between tactics and strategy. Clients often arrive asking for a specific deliverable, such as a new website, SEO, ads, or more social posts, and sometimes they are exactly right. But there is a big difference between knowing you have a problem and knowing what is actually causing it. That is why Moxie Creative positions itself as a team of marketing consultants rather than order takers, and why the most valuable thing an agency can sometimes say is, “We don’t think you should spend money on that.”

CHAPTERS

00:00 We Need a New Website
00:46 Welcome to Behind the Brand
01:03 Tactics vs. Strategy
02:12 How We Figure Out What You Need
03:03 The New Business Startup Package
03:35 Marketing in Silos
04:30 When “I Need SEO” Means Something Else
05:33 More Leads or Better Conversion?
07:18 Six Pages or 36? Writing for AEO and GEO
08:46 Marketing Is Changing Fast
10:05 Why We Start With a Meeting
11:17 “I Need a New Logo” and Other Surprises
11:51 Consultants, Not Order Takers
12:43 Just Call Us

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Takeaways:

  • Needing more business is the goal. How you get there is the strategy. A website, an SEO campaign, or a social media push is a tactic, and a tactic only works when it is tied to a clear plan.
  • Before you buy more leads or more traffic, check what you already have. If 100 leads are not moving forward, or visitors are not filling out your form, the problem is conversion, not attraction.
  • Trendy jargon like SEO is often a stand-in for a different need. Most of the time, a business owner asking for SEO is really looking for something else, such as better conversion, stronger trust, or a clearer brand.
  • Marketing spread across several vendors and judged in silos makes it impossible to see what is working. Set metrics, report on them monthly, and let the results guide the next step.
  • Search is changing fast. With AEO and GEO now part of the conversation alongside SEO, even a website that was right ten years ago may need a very different approach today.

Key Topics Covered:

  • The difference between a marketing tactic and a marketing strategy
  • How Moxie uncovers what a client needs, starting with a conversation
  • Why full-service consultants can step back where single-service shops can’t
  • The startup package most new businesses need
  • The cost of running marketing in silos with several vendors
  • Converting the leads and traffic you already have before buying more
  • Why a 10-year-old website may need to grow for AEO and GEO
  • Making the most of a limited marketing budget